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Paper or Digital Communication: New Two Sides Survey Shows U.S. Consumers Want the Right to Choose

DAYTON, OHIO – August 16, 2023 – In an attempt to reduce costs, many banks, utilities, insurers and other service providers are switching consumers from paper to electronic bills and statements, often without their consent, and some are now charging fees to receive paper statements. Others are urging their customers to switch from paper to digi
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